The types of problems we've actually solved, so you know it isn't guesswork.
Scoped and delivered automation across multiple departments, working with specialist delivery partners where it made sense, to take manual, repetitive, error-prone work off people's plates.
Built, delivered and improved the systems that keep a regulated organisation on the right side of its regulator, from automated background and registration checks through to moving incident, risk and care record-keeping off paper and online.
Moved fragmented finance, HR, payroll and recruitment systems, several of them inherited through acquisition, onto integrated cloud platforms, including a full finance system migration.
Designed and delivered brand new middle and front office systems from a blank page, not inherited ones that needed fixing. Mapped processes across eight separate businesses within a much larger group, to help move them all onto one standardised platform.
Together with a third-party consultant, worked on vendor selection and migration from on-premise servers to cloud infrastructure, plus the work needed to achieve formal cyber security certification.
Folded newly acquired businesses into existing systems and operations, and stood up a brand new regulated service from scratch inside an existing group.
Helped launch brand new products and service lines more than once. As part of a small team, helped build a global insurer's premium finance offering from scratch, leading the operations team set-up in two new countries. Years later, did the same again at a much smaller scale, planning, building and launching a small business's newest service line, tooling included.
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